Introduction In Ms. Prakriti Mishra v. Eureka Forbes Limited (CC No. 396 of 2025), the District Consumer Disputes Redressal Commission, Gwalior (Madhya Pradesh), in its order dated 23rd June 2026, held Eureka Forbes Ltd. liable for deficiency in service under the Consumer Protection Act, 2019. The case arose after a newly purchased vacuum cleaner malfunctioned within two days of purchase and was subsequently retained by the manufacturer's technician without being repaired or